Payment and Refund Policy
Scope of This Policy
This Payment and Refund Policy applies to all services offered by flashnewso through its website. These services include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programs and television broadcasting. The policy covers both one-time course purchases and ongoing service subscriptions. It governs transactions where customers in the United Kingdom purchase access to training materials, live sessions, or technical support related to media feed operations.
The policy does not extend to third-party products or services purchased separately. All references to courses or services mean the digital and practical offerings described on the site. Customers should review this document before completing any purchase.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the quoted price for consumers. Additional charges may apply for expedited delivery of physical materials or for premium support beyond standard course access. Currency conversion fees charged by payment providers remain the responsibility of the customer. Price changes take effect immediately for new orders but do not affect existing confirmed bookings.
Accepted Payment Methods, Authorisation and Security
Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. Each transaction requires authorisation from the card issuer or payment provider. flashnewso uses secure payment gateways that comply with PCI DSS standards. Card details are never stored on company servers. Authorisation holds may appear on statements during processing and are released once the transaction completes or is declined.
Order Confirmation and Contract Formation
A contract forms when flashnewso sends an order confirmation email after successful payment. This email details the purchased course or service, access credentials, and applicable terms. Until confirmation is received the order remains provisional. Customers must verify all details in the confirmation email and contact flashnewso immediately if discrepancies exist.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations 2013 customers in the United Kingdom generally have fourteen days from the date of contract formation to cancel without giving a reason. For digital content and live services this right may be lost once access is granted or the service begins with customer consent. Cancellations must be submitted in writing to the contact details provided on the site.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations within the statutory period provided no substantial access has occurred. Non-refundable items include completed live sessions, downloaded materials, and any promotional bundles where value has been received. Services already partially performed may result in a pro-rata deduction from any refund amount.
Step-by-Step Procedure to Request a Refund
To request a refund customers must email [email protected] with the order number, date of purchase, and reason for the request. Supporting documentation such as screenshots of access issues may be required. Requests received outside business hours are processed on the next working day. All refund claims must be made within the applicable time limits.
Inspection, Approval, Rejection and Notification
Each refund request undergoes review for eligibility under this policy and UK consumer law. flashnewso aims to notify customers of the decision within five working days. Approved refunds receive confirmation including expected processing timelines. Rejected requests include an explanation and information on how to appeal or seek further advice from consumer protection bodies.
Refund Method, Processing Time and Receipt of Funds
Refunds are issued to the original payment method. Credit and debit card refunds typically appear within five to ten working days depending on the card issuer. Bank transfers may take up to fourteen working days. Customers should allow additional time during bank holidays or peak periods. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital courses and live media training sessions are treated as digital content under UK law. Once a customer begins streaming or downloads materials the fourteen-day cancellation right ends. Subscription services renew automatically unless cancelled before the renewal date. Promotional offers carry the same refund rules unless explicitly stated otherwise at purchase.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in order cancellation and no access is granted until successful re-authorisation. Duplicate charges are investigated upon notification and corrected promptly. Chargeback requests are reviewed in line with card scheme rules. Suspected fraudulent activity leads to immediate account suspension and referral to relevant authorities where necessary.
Mandatory Consumer Rights in the United Kingdom
This policy does not exclude or limit any rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Customers retain the right to services of satisfactory quality and to remedies for faulty digital content. Where statutory rights conflict with this policy the statutory rights prevail.
Contact Route, Policy Changes and Last Updated Date
Questions regarding this policy should be directed to [email protected] or by post to Crawley Court, Winchester, Hampshire, SO21 2QA, United Kingdom. +44 333 032 8000 is available for urgent payment enquiries during business hours. This policy may be updated periodically to reflect changes in law or business practices. The current version was last updated on 15 October 2026. Continued use of the site after updates constitutes acceptance of the revised terms.